Verified Imported Products
7 Day Returns Policy
All India Delivery
Optimum Nutrition Whey
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If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging, MRP Hologram, Batch Number and images of products received with invoice copy to our customer care at email@example.com or call us on +91 9494 979191.
Once you raise the concern we will investigate for same you will get revert in 24-48 hrs. If we need we might raise the concern to brand or importer and in those situations, we need to wait for the revert from same.
Once the investigation is over if we arrange a reverse pickup then below will be the process:
1/ Our courier partner will take 1-2 working days to pick up the product/item from you.
2/As reverse pick up is done by standard delivery it takes minimum 5-7 working days to get back to our warehouse.
3/Once the product is received back to us quality team check it and give update related to the product condition, as we need the product in the same condition as delivered to you.
4/On receiving a positive response we will get back to you and as per your request we will replace or refund you for the order (replacement are subject to availability of the particular product.
5/ In case we receive a negative response the product would be sent back to you in the same condition.
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